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Help Centre

Which bike is right for me?

What size frame will I need?
Which style of bike should I choose?
What is the difference between clipless and flat pedals?

Choosing Parts & Accessories

What tubes do I need? All these numbers are confusing!
Helmet Standards for Australia [AS/NZS 2063:2008]
Do pedals come in pairs?
WeeRide child carrier Bike Seat

Choosing Clothing

General Sizing Guides
CELL Jersey Sizing Guide
Shimano Shoe Sizing Guide

Pricing

Why are prices in your store different from those quoted on your website?
Do you have a price-match policy?

Orders

I've made a mistake on my order. Can I change it?
What happens if something I've ordered is out-of-stock?
Can I order online and pick up from your store?
Do you do special orders?
How do you secure my payment details?
Will the product be exactly as I see it in the image?

Deliveries

How much can I expect to pay for delivery?
How long will my order take to arrive?
How will my order be delivered?
Can you deliver outside of Australia?
Will I need to build my bike when it arrives?

Custom Fixies

What is the difference between fixed gear and freewheel?
Are all colours and sizes currently available?
What happens once I place my order?
What are the specifications of the bike?
How long will delivery take?
Can I change my mind once I've received my fixie?
I live overseas. Can I order a custom fixie?

Returns, Exchanges & Warranty

What is your return and exchange policy?
Do you offer a warranty?

Retail Store & Bike Service Centre

Where is your retail store and when can I visit?
If an item is available online, will it be available in store?
Booking In Bikes for Service or Repair

Miscellaneous

What is your privacy policy?
Tell me about Cell Bikes.
I've seen a free item advertised. How do I claim this item?
I've been given a Promotion Code. How do I use it?
Bicycle Training Tips & Advice

AU-wide shipping

Build Your Own Fixie

gift voucher

Shimano Auth Dealer

Pricing Policy

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ABN: 66 091 196 342

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